KB006 - Disconnected Client Window is Scaled Improperly

Issue: When running the disconnected client in a high resolution mode (> 96 DPI), you notice that the main contents of the window are black, don't respond properly, or don't scale properly.

Applies To:

  • OpenIZ Disconnected Client for Windows

Symptoms:

  • When resizing the window, the screen goes black
  • When clicking on an object a portion of the screen zooms in beyond the size of the window (hiding the contents)
  • When minimizing or maximizing the window, the internal contents of the user interface do not scale

Cause: The cause of this issue is the embedded Chromium instance has not been configured to be DPI aware in a way that is compatible with the host.

Solution:

  • Right click on the disconnected client icon in your start menu and select Open File Location
  • Right click on the OpenIZ Disconnected Client icon in the explorer window that appears
  • In the properties dialog, select Compatibility and then Disable display scaling on high DPI settings
  • Close the disconnected client and open it again

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